Wednesday, May 27, 2009

People don't care how much you know until they know how much you care!

What is the easiest way to enhance team morale, increase job satisfaction, boost someone's confidence, make a client feel great, increase a loved one's inner joy and cure the world's problems?

Okay so maybe I'm going overboard there but telling and showing someone how much you love, respect and appreciate them goes a really long way! The best part is if you're struggling with this economy and on a tight budget, it doesn't cost much if anything!

So whether you are a personal trainer, fitness instructor, manager or owner, here's few ideas:

*Give a thank you card or letter to a client or team member who has been with you for a long time to tell them how much you appreciate that they are in your life.

*Pick up a few $10-$20 gift cards from Itunes, Starbucks, Movies etc to give to staff to thank them for going above and beyond.

*Order some water bottles, t-shirts etc with your logo on it to give to loyal clients and staff - a great marketing initiative too!

*Send a short, impromptu email to a client or team member to let them know you recognize how hard they've been working.

*Post client testimonials and success stories on your website, on a bulletin board at your studio and in a scrap book to be displayed at your studio.

*Plan a staff thank you party and/or a membership/client appreciation get-together or BBQ to let your people know how much you care about them.

*Wildly celebrate all client and staff successes & special moments like birthdays, anniversaries etc.

If you're like most leaders (and yes, you're a leader), it's easy to forget to do these things. So put it in your calendar so it is ritualized. For example, you might decide that every Thursday, you are going to email 3 people to thank them or the first of every month, you are going to purchase a few small gifts to give to those people who you really appreciate or every quarter, you're going to host a party. Write it down and then make it happen!

Yours in fitness, health and business,

Sherri McMillan

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