Make a choice - To take a dip in income or not!

Hey Fitness Pros,

As we enter summer, personal trainers start to brace for the slower season with clients away on holidays.

You can choose to either take the dip in income and enjoy a few extra hours of rest and relaxation...Not a bad idea actually! Or if reducing your income is not exactly what you want to do, be proactive and take some action steps to get an influx of new clients into your system. Here's some ideas:

1. Host a 28 day "Beach Body Quick Fat Loss program"

2. Host a Summer Outdoor Bootcamp program or other outdoor program

3. Make a list of some high-profile community members (politicians, business owners, athletes, TV/Media personalities etc) and send them a card thanking them for everything they do in your community. Include a Gift Certificate for 3 Private Training sessions. Wanna bet that many of them will continue once they complete their 3 sessions?!

4. Call all your clients you haven't seen in a while and suggest they come in for a program update or a vacation program that they can do on holidays or at the cottage.

5. Organize a dance party, seminar, community exercise class, fitness trade show etc. Charge a small fee and have proceeds go to a local charity. Give all attendees a trial session/pass to your facility. Be sure to collect contact info so you can follow up.

Get rolling on some of these ideas and your business should be thriving this summer.

Yours in health, fitness and business,

Sherri McMillan

Host a party!

Dear Fitness Pros,

When was the last time you hosted a party in honor of your clients? It doesn't need to cost much or take a ton of time to pull together. It can be as simple as arranging a group rate at a Bowling Center, a Paint Ball Location, a Salsa club, a Go-Kart venue, Karaoke night...

Get to know your clients and let them get to know you. Foster the development of friendships between clients. If your clients are friends with other clients and staff, they will be much less likely to leave and go elsewhere!

It's one of the pieces to our Million Dollar Training Studio puzzle!

Yours in health, fitness and business,

Sherri McMillan

Ideas to generate revenues this summer...

Hey Fitness Pros,

The summer months are upon us. Yahoo baby! Can you tell I'm a summer girl?!

Anyways, I wanted to suggest that if you're not offering any type of outdoor programming, you should seriously consider it. It's so nice to get out of the four walls of a gym, a great way to add variety to your clients' programming, increase your summer-month revenues and it's super fun!

Here's some ideas...

*Start an Outdoor Bootcamp
*Host a Learn to Run program
*Host a 5km, 10km, Half Marathon or Marathon training program
*Organize a Triathlon Training clinic
*Organize a Hiking Trek
*Organize an adventure

We are offering all of these services this spring/summer including a hiking, biking and kayaking trek through the San Juan Islands. This is the BEST part of my job!

Create a summer that you and your clients will never forget!

Yours in health, fitness and business,

Sherri McMillan

ps. If you're looking for an easy way to implement these types of initiatives, join our Personal Training MasterMind Group. Your 1st month is FREE. Contact kari@nwpersonaltraining.com if you're interesting in learning how we do $1,000,000 per year at our 5,000 square foot training facility in Vancouver WA - population of 150,000 people.

What are you doing for Mother's Day?

Dear Fitness Pros,

Mother's Day is just around the corner. Plan special activities, events, classes etc to celebrate women! Here are some ideas for you:

*Host a Mother/Daughter class ie Dance, Yoga, Kickboxing...
*Organize a Mother's Day Bootcamp
*Organize a fundraiser with the beneficiary being an important woman's cause
*Hold a Woman's Health seminar
*Bring in a massage therapist for the day to give your female clients free mini-massage sessions
*Give each gal at your studio a flower or inspirational poem
*Offer Gift Certificates, specials, promotional offers etc.

These events don't have to require a lot of planning time, energy or money. Just do something special to show your female clients how much you love and appreciate them.

Yours in health, fitness and business,

Sherri McMillan

ps. Speak to Kari Schunk, our Fitness Education Director, about our Personal Training Mastermind group. If you were part of this program, you would have access to all the templates and materials to make your life a lot easier! Email her at kari@nwpersonaltrainin.com

'Bring your Child to Work-out Day!"

Hey Fitness Pros,

Next Thursday April 22nd is Bring your Child to Work day. In order to encourage a healthy lifestyle in our kids, take a spin on this national holiday and host a "Bring your Child to Work-out Day!" Encourage your clients to bring their kids to a class or to their personal training appointment. We've got to start them young in order to ensure they learn to love to move their bodies!

Yours in health, fitness and business,

Sherri McMillan

Photos from my Fitness Professional Resort Trip...

Hey Fitness Pros,

My teaching vacation at the resort in Mexico was absolutely fabulous. I wanted to make sure I let you know whether it was a positive or negative experience and it was all amazing! It was such a fabulous way to meet people from all over the world and since I'd be working out anyways, it didn't feel like work. And my accommodations, food and alcohol were all free. It was a great dig! I'll probably never travel any other way again!

Here's a photo of me Arm Wresting. I won the Arm Wrestling champion of the whole resort. I would have made you all proud!



Bootcamp on the Beach...




There is no better way to teach Yoga than on the Beach!



Did I tell you that you get to bring a friend for free too?




Anyways, I hope you can take advantage of this type of opportunity. Definitely an industry perk!

Typically, you just have to fill out an application and prove that you are a certified professional. Then you get to search the various resorts and availability. Options are available throughout Mexico and the Caribbean including Cuba, Costa Rica and more.

There are two companies that I know of that facilitate this process. Here are their websites:

http://www.fitnessprotravel.com/

http://www.nrg2go.net/index.shtml

Happy and fit travels,

Sherri McMillan

The key to staying on top!

Dear Fitness Pros,

Stop learning and then start dying! The key to staying on top and on the cutting edge is an ongoing commitment to MCI (Measurable Constant Improvement). Read trade journals, invest in business leadership and success books, listen to webinars, watch and learn from other colleagues and attend conferences and workshops.

At NWPT, this is key to our success. We're always working hard to advance each others' skills. Our team is amazing because we all understand and embrace the importance of this!

If you're looking for a fun educational event to attend and want to hang with some really awesome people, attend our Fitness & Training Forum on Saturday April 10th with Guest Speaker Petra Kolber in Portland Oregon. It is jam packed with practical information that you can implement right away.

And if you're looking for a weekend event that will dramatically change the way you do business and significantly increase your business revenues, attend my Business of Personal Training course in May. We'll have 17 hours together over 2 days and I will teach you everything I know about running a million dollar Personal Training business.

Email Kari Schunk, our Fitness Education Director, at kari@nwpersonaltraining.com for more details and to register for either of these events.

Here's to striving to be your absolute best!

Yours in health, fitness and business,

Sherri McMillan

Plan a healthy and fun St. Patty's Day celebration

Hey Fitness Pros,

Next week is St. Patty's Day. Plan something fun for clients. Encourage everyone to wear green, play some fun Irish music, give out some door prizes, plan some fitness challenges or Exercise Trivia with an Ireland flare so people can test their Irish luck, serve green healthy drinks...

Same old, same old is the sign of a dying business. Doing little things like this that don't take a ton of time or money to organize is a great way to add some excitement and fun to your normal way of doing things.

Yours in health, fitness and business,

Sherri McMillan

ps. Contact kari@nwpersonaltraining.com for 1 month FREE Personal Training Mastermind membership.

Add an Olympic theme to your training...

Hey Fitness Pros,

The Olympics are well on there way and the world is inspired and captivated by the athleticism, determination, and focus of these athletes.

So use this as an opportunity to incorporate some fun Winter Olympic challenges or workouts.

For example, maybe each day during the Olympics set a new drill, challenge or exercise with an Olympic theme. Here's some ideas. Adjust times based on the client.

* Alpine Skier Wall Squat - How long can you hold the position?

* BOSU Snowboard 180 Jumps - Perform for 30 seconds

* BOSU Luge - Hold Luge position for 45 seconds.

* X-Country Ski Race - How fast can you do 1 mile on an Indoor X-Country Ski machine?

* Apolo Ohno Exercuff Speed Skate - Set up a course around the studio and have clients 'skate' for 2 minutes

* Curling Lunges - Had to add that one in for Canada ;)

Hope this gives you some ideas. Part of being a world-class trainer is always mixing it up and keeping it fun for clients.

Yours in health, fitness and business,

Sherri McMillan

ps. We are offering your first month FREE with our Personal Training MasterMind group. Contact Kari Schunk, our Fitness Education director, at kari@nwpersonaltraining.com and she'll get you all set-up. You'll be well on your way to a million dollar training business.

The #1 Key to Success is...

Dear Fitness Pros,

I've found that success has nothing to do with money or intelligence. Instead success seems to follow those who know exactly what they want and are willing to do whatever it takes to get there!

So I want to ask you...

Do you clearly see what you want for your life and for your career? Can you paint the picture of who you want to be, what you want to do, which adventures you want to experience? I challenge you to dream big for all aspects of your life!

Secondly, do you know what you need to start doing, stop doing and keep doing to point you in the direction of your best life? Bottom line - you actually have to do something. So I challenge you to do one little thing today to prove to yourself that you've got your compass pointed where you want your life to go.

Yours in health, fitness and business,

Sherri McMillan

ps. And if you need someone to keep you accountable to achieving the best in your career, email Kari@nwpersonaltraining.com and ask about our Personal Training MasterMind group.

Why a trainer needs to schedule a workout with a trainer...

Hey Fitness Pros,

This month all of our trainers are taking me through a workout. I would suggest other trainers, owners and managers to do the same for a variety of reasons:

1. Quality control - I will evaluate our team based on a set criteria of what we believe a great session looks like from start to finish. Although every workout is different because every client is different, there are certain principles and protocol that have to be adhered to to make it a great NWPT session.

2. Ideas - Working out with another trainer is an awesome way to give you ideas for your programs, sessions and classes.

3. Great workout - I'm turning 40 in 1 month and it's time to ramp it up! I'm going to be in great shape for my Birthday!

Yours in health, fitness and business,

Sherri McMillan

The first sign of a dying business...

Hey Fitness Pros:

Stay current or die!

That's an important message.

So what are you doing differently? Are you launching a new class? Have you purchased some new equipment? Are you offering a seminar on a Hot Topic? Are you hosting a really fun adventure for your clients? Are you initiating a new Corporate Wellness program or maybe a Kids Fitness program? Are you planning a Girls Night Out or a Client Get-together?

Mediocrity, coasting, same-old, same-old - are the first signs of a dying business!

Yours in health, fitness and business,

Sherri McMillan

ps. If you are part of our Personal Training MasterMind Group, I will never let that happen to your business. I will always challenge you to think outside of the box and make it easy because I provide you the resources and tools to make it all happen. Contact our Fitness Education Director at Kari@nwpersonaltraining.com

Start planning now for Winter Sports programs - help your clients and cushion the bottom line.

I know you probably don't want to hear this (unless you're a winter sports buff) but winter is on the way. So it's time to start planning for any Ski Conditioning or Winter Sports Conditioning programs/clinics that you are going to host.

Here's some tips to designing a private or group program for any Winter sport. If you manage a group of trainers, forward this to them to file and use as a template for all future program design.

You don’t need to be an expert at a sport to train someone to excel in that sport. You just need to understand physiology, anatomy and ask a lot of the right questions. Here’s a system for designing a Winter Sports Conditioning program for any type of activity:

1. Define the goals of the client – how you train a recreational versus highly competitive athlete will be very different. Your expectations will be different as well as the types of movements you incorporate. Obviously a client who wants to be able to ski the greens without getting exhausted by the end of the day will require a different approach than one who wants to aggressively ski the diamonds, moguls and jumps.

2. Define the commitment of the client – Find out how long, how frequent and how hard your client wants to train before designing the program. Adherence will falter greatly if your expectations fall outside of what the client is willing or able to do.

3. Define the demands of the sport/activity – avoid the “one size fits all” approach – See more info below.

4. Identify strengths and weakness of the client related to the demands of the sport – This is where the ‘personal’ in Personal Training comes in. Customize your program based on the client and any imbalances that you assess.

5. Design a program to increase muscular strength and endurance, cardiovascular fitness, agility, power, balance and flexibility – avoid overemphasizing one area when another area may be more important. Most athletes will benefit from addressing all fitness components with a primary focus on those specific to that sport.

6. Avoid overstepping your boundaries! Avoid exactly mimicking a certain sport movement with a heavy resistance which can be detrimental to performance and cause injury. Work in combination with the coach if possible.

Let’s review a system for easily defining the demands of the sport/activity.

Step One: Start by determining the predominant metabolic energy system and CV needs. Does the sport utilize primarily the Creatine Phosphate, Anaerobic glycolysis, Aerobic glycolysis, or Fatty acid oxidation or a strong combination of all systems. Ask yourself questions such as for how long will my client have to perform at any given time – is it seconds, minutes, hours? Are there Intervals, Periods, Shifts or a consistent energy output? This will determine how you design the cardio program and any intervals you incorporate into the training program. If the sport requires intense bursts of activity lasting about 45 seconds, guess what you’ll be doing in the training program?!


Step Two: Analyze the lower body, upper body and torso movement patterns and determine the specific muscular strength and endurance requirements. For example, does the sport require Skating, Jumping (one or two legs), hopping (one or two legs), Squatting, lunging, rotating/swinging, pushing, pulling…Watch the body during the activity to determine where your focus will be. That said, most athletes are going to benefit from a full body program and a strong core.

Step Three: Analyze the object to be moved. Will the athlete be on a board, skis or sled? Will be they be required to push against an opponent? Addressing some of these demands will be very important in the program.

Step Four: Determine movement patterns, agility, speed and power needs. A sport that requires an athlete to move straight ahead from point A to Z as quickly as possible will require a different approach than an activity that has the athlete moving quickly side to side, backwards and forwards.

Step Five: Determine balance needs. Most winter sports incorporate a high level of balance – some more than others and some just in different ways that others. For example, how you train a figure skater will be different than how you train a bob-sledder. There are differences even within a certain type of sport. For example, the balance requirements for a solo skater are different than a pairs or speed skater. Or you’ll train a freestyle boarder different than a boadercross, alpine or slalom boarder.

Step Six: Determine flexibility needs. Clearly a figure skater will require a higher level of flexibility than a cross country skier.

Step Seven: Determine areas that hold a high risk for injury and associated strategies for minimizing risk. Find out how athletes in the specific sport usually get injured and program to accommodate that to lessen the risk.

Step Eight: Determine which exercises, tools and drills will address each need – be sure to assess your clients’ strengths and weaknesses. This is the fun part!

Here’s how we might approach a Ski Conditioning program:

• Energy system: Anaerobic Glycolysis/Aerobic Glycolysis
• Lower Body tucks and squats, Lateral weight transfer, torso stabilization and rotation, quiet upper body
• Moving the body on skis
• Requires linear and lateral movement strength, agility, speed and power
• Requires high level of dynamic balance
• Flexibility requirements low for performance (high for reduced risk of injury)
• Risk areas – knee, back
– Requires Hamstring/Gluteal strength, Core stabilization and flexibility
• Exercises/Tools/Drills
– Balancing on a ProFitter/Wobble Board, BOSU Trainer using two/one legged dynamic/static positions, Slide training, Squats, leg presses, lunges, plyometric leg training, Rotational throws with a medicine ball, rotation/pushing with exercise tubes, agility training through cones, one or two leg jump training, AT/sprint training, stepping while holding a full glass of water

Putting it all together. Here is what a workout template might look like for this type of athlete.

• Warm-up
• Compound lower body exercise
• Compound upper body exercise
• Compound full-body movement
• Upright torso movement
• Agility/speed/power drill
• Balance drill
• Repeat 6-10x with different exercises
• Cool-down and stretch

Here is a list of useful training tools for Winter Sports Conditioning:
• Cones/funnels
• Rope/tubes
• Coloured tape for agility marking
• Steps
• Wobble boards/Extreme Balance boards/Bongo boards/BOSU Trainers
• Foam Rollers
• Medicine balls/Stability Balls
• Profitter/Slide
• Stairs
• 2 x 4 balance board

Here is a list of effective agility drills for Winter Sports Conditioning:
• Stop/Go drill
• Right/Left/Backwards/Forwards drill
• Square drill - shuffle, sprint forwards, shuffle, sprint backwards 10xR/L
• Figure 8 running
• Carioca drills
• Good ole "Suicides"
• Lateral side to side drills
• Shuffling drills - add medicine ball
• Reaction Time catching
• Step drills
• Hurdling over Steps - one leg/two legs
• Jumping over the step - one leg/two legs/on the spot/moving
• Fast out and in
• Fast tap ups
• Over the step (1/2/3 fast)
• Ski jumps onto step - on the spot/moving forward
• T-Tape/Tube drills - one leg/two legs, out/in, jumping one leg/two legs
• Cone drills
• Bouncing balls in/out cones
• Jumping over followed by sprint
• Agility ladder drills

Here is a list of effective power drills for Winter Sports Conditioning:
• Vertical jumps
• Bounding
• Step Power lunges - forwards/backwards + adding lateral movement
• Power jumps up/down onto step
• Knee tucks
• Broad jumps
• Exercuff tube drills
– side to side steps
– side to side jumps
– hip extension
– knee lifts
• Treadmill running against tubed resistance
• Partner Resisted Runs/Pulls

Here is a list of sample balance drills for Winter Sports Conditioning:
• One leg drills - eyes open/closed/bouncing a ball/catching a ball
• BOSU Trainer / Wobble board drills - 2 feet/1 foot/performing exercises
• Extreme board drills - squats catching ball
• Bongo board drills
• Profitter drills - add medicine ball
• 2 x 4 drills
• Balance drills are effective as warm-up, cool-down or recovery exercises

Sample Torso Exercises for Winter Sports Conditioning:
• Throwing drills with medicine ball - forwards/overheads (single/double)/sideways
• Torso rotation with tubes/med balls
• Table top/Plank variations
• Tripod/Dipod variations
• Push-ups on medicine ball/wobble board
• Full sits with medicine ball
• V-sits with medicine ball with rotation
• BOSU/Stability ball torso exercises


I hope this provides you a system for being able to help any type of winter athlete.

Yours in health, fitness and business,

Sherri McMillan

A couple Fall programming ideas...

Hey Fitness Pros,

It's almost the end of the month! Where did September go?

Anyways, fall is upon us and it's such a good time to start planning for some of the upcoming fall holidays.

Let's start with Halloween. Perhaps you could schedule a special Costume Class. Ask everyone to dress as their favorite athlete or fitness instructor. Or perhaps, you could plan a special Client Costume Dance Party.

Then Thanksgiving is shortly after (or before if you're Canadian). Perhaps organize an Exercise-a-thon, maybe a 3 hour fitness sampler including 10-15 minutes of dance, kickboxing, step, bootcamp, core conditioning, yoga, pilates and more. Everyone brings clothing and food to donate to a local shelter. It's super easy to organize, a ton of fun, a great workout and such a great way to give back to the community together!

Hope this gives you some ideas. But don't wait to finalize the plans. In order for your ideas to be an overwhelming success, start the planning process now.

Yours in health, fitness and business,

Sherri McMillan

Set the Plan on Mondays

Hey Fitness Pros.

It's Monday - the start of a new week. It's a great opportunity to inspire those who you influence.

So if you manage a group of trainers or instructors, send out a Marvelous Monday Morning Memo (MMMM). Direct them towards the focus of the week. Provide some praise and thanks to your team. Be sure they have all the information they need to perform at their best. Set the intention for the week. Remember, you are the head cheerleader, the leader from where all inspiration trickles down from.

If you a trainer or group fitness instructor, then you manage a group of clients and participants. Do the same for them. Send out an inspirational email, text or facebook post. Help to provide focus and intention for the week.

Yours in health, fitness and business,

Sherri McMillan

Leadership - What's more important, Skill or Character?

Hey Fitness Pros,

At the recent IDEA conference, I worked with a group of Fitness Directors and we discussed the Top 10 most important traits for strong leadership.

Check out this clip that provides you insight into what I believe is the #1 Quality of Strong Leadership.



If you can't view the videoclip above, here is the direct link on YouTube.

http://www.youtube.com/watch?v=H8Z90kjXALc

Yours in health, fitness and business,

Sherri McMillan

Secret Shop your Business to create an incredible and consistent experience for your clients!

I worked at McDonalds for 5 years. I know, I know... that's a story for a different blog! Anyways, when I worked there we would get Secret Shopped all the time and of course, you always wanted to get a high score. So you ended up just practicing the correct protocol all the time because you just never knew whether you were being shopped or not. So you became very good at always greeting with "Hi, may I take you order please" and always asking "Would you like some fries with that?" and finishing with "Thank you and have a great day!" We always knew we had to keep busy because "if there was time to lean, there was time to clean!" All large corporations utilize Secret Shops because they know it works to help create the kind of wonderful and consistent experience for their customers.

At Northwest Personal Training and Northwest Women's Fitness Club, we also use a Secret Client Evaluation process which evaluates our team on whether we are delivering the type of service that we all envision. By keeping it 'secret', it ensures that our team doesn’t just shine when they know they are being evaluated but instead, they follow protocol and procedures all the time because they just never know when they are being evaluated. But it's important to note that our team does know they are getting evaluated, they just don't know when. Plus we give them the check-list of what they will be evaluated on so there are no surprises and the expectations are very clear.

We have a Secret Evaluation process for all important aspects of our business including an evaluation for the Initial Complimentary Training session, Initial Phone Call, Initial Tour, Ongoing Training appointments, Group Fitness classes and more. We have created a check-list of everything that should happen in each of these scenarios as the ideal vision for the client experience.

When we assign a ‘client’ to perform these evaluations, we have used:
• Actual Clients
• Friends
• Prospective Clients
• Business Associates

We provide them with a Free Personal Training session ($70 value) as a gift to them for taking the time to go through the process and to complete the evaluation form.

At Northwest Personal Training, we strive for world-class consistency and excellence in everything we do and have found this program to be invaluable for us. We hope it helps you too.

Yours in health, fitness and business,

Sherri McMillan

ps. If you don't want to have to spend the time to create your own evaluations and check-lists, we sell the license to utilize our systems. It will definitely save you a lot of time and be ready to implement immediately. If you're interested, you can email our Fitness Education Director Kari Schunk at kari@nwpersonaltraining.com

Watch this Video Clip on how to Stretch out your Clients.

Hey Fitness Pros,

I've written in the past about the importance of spending at least 5-10 minutes at the end of every training session stretching out a client and/or utilizing tools such as stretching sticks or balls to provide a muscle rub-down. There is a reason why we make this a mandatory component of all of our training sessions at Northwest Personal Training - we know the clients love it and that is good for business!

So hopefully, you all understand the importance of this type of customer service initiative. Today, I'm going to give you some tips to take it to the next level.

Watch this Video Clip of my 'Partner Stretching' workshop at the recent CanFitPro conference in Toronto Canada. It will provide you an approach that will get your clients anxiously awaiting the last few minutes of their workouts with you!



If can't open the video above, click on the following link:


http://www.youtube.com/watch?v=YXji9yWYMKA

Stretching out your clients is not only good for your clients but also, great for your business and overall client retention!

Yours in health, fitness and business,

Sherri McMillan

Team Meetings that People Want to Attend

Most people dread meetings because they perceive them to be a waste of time and extremely boring. However, a carefully planned and orchestrated meeting can be one that staff look forward to, that creates a culture for success, that offers some excellent team building opportunities and is productive at teaching your team the skills they need to excel in their position.

So if you manage or work with a team, read the info below. Bottom line though - you've got to figure out how to make your meetings somewhat enjoyable and fun or else no one will come. So check out this video clip from our team meeting yesterday and see how I took an otherwise boring review of our company mission, vision and competitive advantage and made it silly and fun by splitting our team into groups that each had to come up with a company commercial. After you're done watching, review all the info below and start planning your next team gathering.



If you can't view the clip above, click on the link below to watch.

http://www.youtube.com/watch?v=0teUUELYgpA

Getting them There: First, we schedule our meetings one year in advance and distribute this list to our team so they can schedule the meetings into their dayplanners. This way, if they are planning a vacation and are flexible with dates, they can work around our team meetings. Our company meetings are once per month for two hours. Second, our meetings are mandatory for all team members. It’s important to note however, that in order to make meetings mandatory we have to pay our team for their time. So we have instituted a meeting wage which is just minimum wage and it enables us to at least compensate our team for their time. If someone can’t make it to the meeting, they are still responsible for meeting with us or their direct supervisor. This ensures they are up-to-date with all the meeting information and since everyone knows they are going to have to meet anyways, they might as well come to the team meeting and have more fun. Last, offer food and they will at least come to eat!

Agenda: In order to ensure you make the best use out of a meeting, it is important to be organized, plan ahead and know how you will spend the allocated time. Then create an agenda to help everyone stay focused and to ensure the meeting stays on track. At each meeting, we try to ensure we include the following topics:

Social Time: The first 5-10 minutes of each meeting, we allow our team to mingle, chat and share anything with the rest of the team. You would think when people work 30 plus hours per week together they would know everything about each other. But that’s not the case. During work hours, our team is focused on clients and often don’t get enough quality time to spend with the rest of the team. So during meetings we allow our team to share what’s going on in their life (ie. I’m training for a marathon, I’m graduating next week, We’re pregnant, It’s my 12th Anniversary etc.). This helps to create team camaraderie and to develop great friendships. When your team likes each other, if they ever leave, they're not just leaving a job but multiple friendships. This can help reduce turnover.

Passion & Purpose: We also allocate a few minutes to read any cards, emails, or letters that clients have recently sent us bragging about one of our team members, listing all the results they’ve achieved since working with us and how we’ve helped to change their life. We find it extremely valuable to regularly remind our team why we’re here and why we do what we do. It’s important to remind them that it’s more than just an exercise program but in fact, we really are dramatically improving people’s lives. When we are all reminded of this vision, it makes it easier to come to work and give it everything you’ve got.

Customer Service: The Personal Training industry is a customer-service based industry and any business who grasps this and practices it regularly will succeed. So we ensure our team understands that the customer is the boss and they must have a ‘drop everything for the client’ attitude. So at meetings we spend time to discuss how we can all pay attention to the little details that set us apart from others. We brainstorm on customer service initiatives we can implement. We may have someone read an article or book on customer service and then summarize it for the group.

Sales: As business owners, we know how important it is to be financially viable and successful. So we ensure we allocate time to role play phone calls, tours and how to help our staff overcome objections that clients have that are hindering them from getting started with us and achieving their goals. Most people don’t enjoy role playing but recognize how valuable it is. If you can get good in this kind of awkward, unnatural environment, imagine how good you’ll be in person. We may also have someone read a book or article on sales or listen to a Sales DVD and then give a report at the staff meeting.

“In the Know”: Many employees at various companies complain that they feel they are out of the loop. They don’t know what’s going on and are often blind-sided by client questions. The worst response you don’t want a staff using is “I don’t know, I just work here”. So we always spend time making sure everyone on our team knows what’s going on and what’s coming up. We’ll review upcoming promotions, staff and client incentives, upcoming seminars, client events, staff events, travel schedules etc. This open communication is critical to ensure you have a team who takes full ownership of the day-to-day operations and success of events, incentives and your business in general.

Break Off
The above meeting components are critical for all members of our team. Once we’ve covered these general areas, we’ll often split into various departments and cover issues specific to that department. For example, the trainers and group fitness instructors might split up and someone might present some new exercises using a new, innovative fitness product. They might discuss a special population or medical concern and review exercise and program modifications that need to be made. The CSRs might split off and discuss some scheduling or computer issues. Or they might role play how to deal with an upset client.

We’ll often finish the meeting maybe watching a fun, inspirational video or just thanking people for their time and their willingness to make it to the meetings to help us solidify as a team.

Meetings are a time and financial investment that we feel are worth it to the success of our business and to our fabulous team environment that we believe is second to none. It costs us about $16/person totaling $640 in payroll costs per meeting (we have 40 team members between our two locations) and about $150 in food, not to mention our own personal time. But believe us, if we weren’t convinced it worked, we wouldn’t do it.

Yours in health, fitness and business,

Sherri McMillan

What Women Want...

What do women want?

I attended a fabulous session with Karen Wischmann, the president and CEO of Total Fitness & Spa for Women, one of the most successful women’s only clubs in the world.

Since 54% of club members are female and 70% of Personal Training is purchased by women, it’s probably a really good idea to understand their needs and do whatever we can to meet them.

Let’s start with some interesting facts:

• 85% of all customer purchases are made by women
• 90% of all food purchases are made by women
• 55% of all electronic purchases are made by women
• 80% of home buying decisions are made by women
• Women use the web more than men (51% vs 49%)
• Women spend $3.7 trillion dollars per year

So what does that all mean to us? First, women seem to like to spend money – especially for something they want and feel they need!

Psychology of Marketing to Women:

Karen pointed out that generally, men shop for what they need right now. Women tend to shop for what will benefit them over time. Hence the popularity of lotions, scrubs, hair products, and anti-aging products with women. Compare a guy’s list of must haves for his daily routine – deodorant, razor, and a 3-in-1 shampoo, conditioner and body wash and he’s good to go. Compare that to the products required for a woman’s daily routine and you’ll see the difference and how that relates to retail sales. Bottom line – men keep it pretty simple. Men want to look and smell good right now whereas, women want the same but they have the foresight to think about what they want to look like in the future.

Women generally need to understand the value of a product or service and this helps them feel good about the buying decision. For example, a woman doesn’t care how many treadmills or dumbbells your club offers. She wants to know that she is going to look and feel better by working out with you. She wants to know that her bone density will strengthen, her posture will improve, she’ll raise her metabolism making it easier to lose weight She wants to know that she is going to get toned and sculpted and fit back into her skinny jeans. She doesn’t really care that much about the workout and the program as long as it delivers results. She doesn’t want a membership or Personal Training, rather, she wants to get excited about the results and her new life! She doesn’t like to exercise - she likes how she FEELS when she works out and how her whole life is so much better when she's in good shape.

A great line that Karen scripts her staff to use is this:

“It’s really simple. You just do exactly what we tell you and your entire life will change!”

Karen emphasizes that when selling to women, you HAVE to sell from the heart. You have to focus FIRST on developing a relationship and making a connection. You have to listen to her closely. What are her needs? What is she concerned about? If you focus on bending over backwards for a female member, she will be a client for life! Once you fully understand a woman’s goals, then you can show her how your service, membership, and/or personal training are going to help fix the problem.

Women often come to us after they have let themselves go due to kids, work and trying to juggle life. They have put their health and fitness on the backburner and they need us to help them get their life and their body back. They need to know that you understand this.

Specific Guidelines for the Fitness Industry:

There are certain areas of our clubs and studios that are women dominated. For example, the Kids Club, Women’s Locker room, and Group Exercise studio are used almost exclusively by women. Pay special attention to décor and cleanliness in these areas. Women want to know that the showers are cleaned regularly throughout the day – there is nothing more disgusting for a woman than walking into a shower with a clog full of hair. Women want their club to smell great so Karen suggested the Air Fresheners that send out a spritz of fresh air scent every so often – nothing too overbearing but something that just smells refreshing and good. Women want to know that the Kids Club area is cleaned and the toys are sterilized regularly. She wants to know that day staff are CPR certified and are women, preferably other mothers, that she can trust with her kids so she doesn’t have to worry about them when she’s working out. She wants to feel good when she walks into these areas so hire a designer to help choose warm colors, beautiful and inspirational art and perhaps paint meaningful quotes on the walls.
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Women will pay for quality: All women like a deal but will pay more for quality. Case in point, consider Whole Foods which saw a 1,552% increase in stock value. Women will pay a lot more for certain items and an atmosphere that is pleasant, customer-service oriented and offers knowledgeable staff. Karen mentioned that she often discusses the price issue with members in the following way:

“Are you looking for the cheapest club? Because we are definitely not that but we’re also not that much more than our big club competitors. But if you’re looking for value and results than we are definitely the place for you!”

Women love to be complimented. It makes us feel great. But you have to be genuine and authentic. So when talking to a member or potential client, if you notice her cute shoes, fabulous purse or great hair cut, comment on it. There’s nothing more pleasing to a woman’s ears than “Your shoes are adorable” or “That outfit is killer!”.

Women appreciate the little touches…thank you cards, inspirational emails, a motivational text message…

Women are social beings: Ramp up your social media outreach. Women in their 40s and 50s are one of the fastest growing segments on FaceBook. Start an educational, interactive blog and encourage comments from members. Make it mandatory that all new members go through a group equipment orientation. Not only is it better for liability insurance reasons but also, it allows the opportunity for relationships to develop. Regularly encourage and inspire women to participate in group fitness classes, host group events and get-togethers, offer small group training…It’s important to note that surveys show us that the happiest members and therefore raving fans are those that participate in group fitness and personal training so do whatever you can to get women involved in these programs.


Specific Marketing Tactics for Women:

• Women respond to soft and warm colors, they find sunsets, sunrises, golds, browns, yellows, and rust hues very appealing. Avoid blues and cold colors.
• Women respond to photos of beautiful but realistic women
• Women respond to lots of detail; women will read the text
• Women respond to an add that implies “Use this product/service and you’ll look like me”

Changing the world - one woman at a time!

Yours in health, fitness and business,

Sherri McMillan