Hey Fitness Pros.
We currently have an intern trainer, Robert. He is fabulous and we are hiring him to start with our team.
Today, I gave him my number, name and he had to call me to schedule me for an initial appointment. We role played the scenario and I evaluated him using a variety of criteria. There are certain expectations that we have at NWPT - what he should say, shouldn't say, what the flow of the conversation should look like etc to ensure this contact is successful. At the end, we went over what he did well and where he could hone his skills.
Next step, we're actually scheduled for that initial session and he will take me through it and I will evaluate him again based on a set of criteria.
Bottom line - all of this role playing and practice functions to ensure he offers the best experience which will increase his ability to influence the client to invest in his services and therefore, ultimately experience incredible results.
I can't stress enough how important these types of leadership initiatives are. Now if you don't manage or work with a team of trainers, have someone else evaluate your skills. Perfect practice makes perfect!
ps. If you would like to access all the forms and systems we use for our evaluation process, contact firstname.lastname@example.org There's no use reinventing the wheel!